BODY LANGUAGE AND COMMUNICATION
Body language is an important element in how you communicate and actually counts for up to 55% of the whole communication process. Your interviewer will gain valuable information about you based on the impression you make and this commences within the first 5 seconds of you meeting your prospective employer. Some hints for you to create the best impression are listed below:
- Demonstrate confidence by standing tall and having a good posture.
- Adopt an open stance both standing and sitting. This means that you should not fold or cross your arms or legs as this may demonstrate a defensive attitude.
- You should attempt to build rapport with your interviewer. One technique is to matching your interviewer in terms of eye contact and voice qualities. However, be careful this technique requires practise.
- Match your interviewer in terms of seating position. That is to say that if your interviewer is relaxed and leaning back, you can afford a more relaxed position. If sitting up and leaning forward again the same. Remember not to become too relaxed. Stay professional at all times.
- While remaining professional you should allow yourself to smile when the opportunity arises and give the impression of a “can do” attitude. If you are considering a position within a customer service environment, smiling and a positive mental attitude are crucial.
- Always dress in a business like manner. Even if your role requires a uniform, dressing up gives the impression that you are taking the interview seriously and really do want the job. It also demonstrates respect for your interviewer and the organisation.
- Think about your answers to questions, speak clearly, and avoid mumbling or placing your hands in front of your face. Rehearse answers to the more popular questions (see above).
- Practise your interview technique with a friend and ask him/her to rate your performance in the following:
| Good | Average | Poor | |||||
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| General Body language | |||||||
| Smile and positive attitude | |||||||
| Rapport building skills | |||||||
| Professionalism | |||||||
| Quality of answers | |||||||
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